Let’s move your cargo
Talk to our team in Batam about sea freight, air freight, customs clearance, trucking, or warehousing. We reply during office hours.
Our Location
Graha Pena Building Batam, 8th Floor, Suite Room 805-2AG, Ahmad Yani Street, Batam Centre, Teluk Tering Subdistrict, Batam Kota District, Batam City 29461, Indonesia
Contact
Mon - Sat, 08.00 - 17.00 WIB
Monday to Friday, 08.00-17.00 · Saturday, 08.00-12.00
Get in touch
Pick the channel that suits you best. Every link below is managed from the admin panel.
Frequently asked questions
The questions our clients in Batam ask most often before their first shipment.
01 What services does ISL Group handle?
We cover the full chain: FCL and LCL sea freight, LCL air freight, customs clearance (PPJK), domestic trucking, warehousing, and shipping agency. One team coordinates the whole journey from pickup to final delivery.
02 Which areas do you cover?
Domestically we serve Batam, Jakarta, Surabaya, Medan, Semarang and other major ports. Internationally we ship to and from Singapore, Malaysia, China, India, Vietnam and Europe through our partner network.
03 Should I choose FCL or LCL?
FCL (full container load) is more economical from roughly 15 cubic metres upward and keeps your cargo sealed. LCL (less than container load) is ideal for smaller shipments because you only pay for the space you use, sharing the container with consolidated cargo.
04 How do I request a quotation?
Send us the commodity, gross weight and volume, origin and destination, Incoterm, and the cargo ready date. With those five details we can normally quote within one working day using the form below, WhatsApp, or e-mail.
05 Do you handle customs clearance and import/export permits?
Yes. Our licensed customs broker team prepares PIB and PEB declarations, classifies HS codes, calculates duties and taxes, and arranges permits for restricted goods such as machinery, chemicals and food products.
06 Can you arrange door-to-door delivery?
We can. Pickup at your factory or warehouse, consolidation, sea or air carriage, customs clearance, and final delivery to the consignee address are handled under a single job order with one point of contact.
07 How long does Batam to Jakarta take?
Indicatively: FCL sea freight 3 to 5 days, LCL sea freight 4 to 7 days including consolidation, and LCL air freight 1 to 2 days. Transit time starts once the vessel or flight departs and does not include customs inspection.
08 Which documents do you need from me?
For imports: invoice, packing list, bill of lading or airway bill, and any special permit. For exports: invoice, packing list, and PEB data. We will tell you exactly which permits apply to your HS code before the cargo moves.
09 Do you provide warehousing and cargo consolidation?
Yes. We operate a warehouse in Batam for temporary storage, repacking, labelling and consolidation, so several small shipments can travel together and reduce your freight cost.
10 Can you move project cargo and heavy equipment?
Yes. For heavy lifts and out-of-gauge units we survey the route, select flat rack or open top equipment, and coordinate crane and lowbed trucking. Share the dimensions, weight and photos so we can plan safely.
Send us a message
Tell us what you are shipping and our team will reply within one working day.
- WhatsApp +62 822-8392-8308 (Mr. Ravi)
- Email ravi@isl-group.co.id
- Mon - Sat, 08.00 - 17.00 WIB Monday to Friday, 08.00-17.00 · Saturday, 08.00-12.00
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Let's move your cargo
Tell us your route, volume and schedule. Our team replies with a plan and a quotation.